Privacy Policy

Last updated: 14 November 2026

This policy explains how Snout & Swagger (Pty) Ltd, trading as RawStride (registration 2022/740649/07, "we"), collects, uses and protects your personal information, in line with the Protection of Personal Information Act, 2013 (POPIA).

Who is responsible

Snout & Swagger (Pty) Ltd t/a RawStride, 10 Waterbok Street, Woodland Hills, Bloemfontein, South Africa. For any privacy question or request, email our Information Officer at bruno@rawstride.co.za.

What we collect

Order details: your name, email, phone number, delivery and billing address, what you bought, and notes such as your dog's name on an order.
Payment: card payments are processed by our payment provider. We do not see or store your full card number.
Account and email sign-ups: your email address and your consent choices, if you create an account or ask for check-in reminders.
Your dogs: the dog details and check-in scores you enter in the plan tool or progress tracker (see below).
Website use: basic technical data such as device, browser and pages visited, collected through cookies to run and improve the store.

The dog plan tool and progress tracker

Your dogs' names, birthdays, weights, activity levels and check-in scores are saved in your own browser on your device. When you place an order, these details are added to the order so we can tailor feeding advice and see how dogs are doing on the food. If you are signed in to your account, we may also save them to your account so you can see them on another device. Photos you add to the tracker stay on your device only; we never receive them. You can ask us to delete your dogs' details at any time.

Why we use it

To process, deliver and support your orders (needed to perform our contract with you).
To tailor feeding amounts and advice for your dogs, and to understand how dogs progress on our food (our legitimate interest). We do not publish your dog's results without your permission.
To keep accounting and tax records (a legal obligation).
To send you reminders and RawStride news, only if you have opted in. Every email has an unsubscribe link and you can opt out at any time.
To run our Stride Points loyalty programme if you join it.
To keep the store secure and working well.

We do not sell your personal information.

Who we share it with

Only service providers that help us run the store, under obligations to protect it: our e-commerce platform (Shopify), our payment provider, our loyalty provider (Smile), and our courier (The Courier Guy) for delivery. We may also disclose information where the law requires it.

Information stored outside South Africa

Our e-commerce platform stores data on servers outside South Africa. We use providers that are bound to protect personal information to a standard comparable to POPIA.

How long we keep it

Order and accounting records are kept for as long as South African law requires. Dog details saved to your account are kept until you ask us to delete them or close your account. Marketing consent records are kept until you unsubscribe or ask us to delete them.

Your rights

You may ask us to confirm what personal information we hold about you, to correct or delete it, or to stop using it for marketing. Email bruno@rawstride.co.za. If you are unhappy with how we handle your information, you may complain to the Information Regulator (South Africa): inforegulator.org.za.

Cookies

We use cookies and similar browser storage that the store needs to work, such as keeping your cart and your dogs' plan. You can control these in your browser settings.