Privacy policy

Last updated: 14 November 2026

This policy explains how Snout & Swagger (Pty) Ltd, trading as RawStride (registration 2022/740649/07, "we"), collects, uses and protects your personal information, in line with the Protection of Personal Information Act, 2013 (POPIA).

Who is responsible

Snout & Swagger (Pty) Ltd t/a RawStride, 10 Waterbok Street, Woodland Hills, Bloemfontein, South Africa. For any privacy question or request, email our Information Officer at bruno@rawstride.co.za.

What we collect

Order details: your name, email, phone number, delivery and billing address, what you bought, and notes such as your dog's name on an order.
Payment: card payments are processed by our payment provider. We do not see or store your full card number.
Account and email sign-ups: your email address and consent choices.
Your dogs: the dog details and check-in scores you enter in the plan tool or progress tracker.
Website use: basic technical data such as device, browser and pages visited, collected through cookies.

The dog plan tool and progress tracker

Your dogs' details and check-in scores are saved in your browser. When you order, they are added to the order so we can tailor feeding advice. If you are signed in, we may also save them to your account. Photos you add to the tracker stay on your device; we never receive them. You can ask us to delete your dogs' details at any time.

Why we use it

To process, deliver and support your orders.
To tailor feeding advice and understand how dogs progress on our food. We do not publish your dog's results without permission.
To keep accounting and tax records.
To send reminders and RawStride news, only if you opted in. You can unsubscribe at any time.
To run our Stride Points loyalty programme if you join it.
To keep the store secure.

We do not sell your personal information.

Who we share it with

Only service providers that help us run the store: Shopify, our payment provider, our loyalty provider (Smile) and our courier (The Courier Guy). We may disclose information where the law requires it. Our platform stores data outside South Africa with providers bound to protect it to a standard comparable to POPIA.

How long we keep it

Order and accounting records are kept as long as South African law requires. Dog details are kept until you ask us to delete them. Marketing consent records are kept until you unsubscribe.

Your rights

You may ask us to confirm, correct or delete the personal information we hold, or to stop using it for marketing. Email bruno@rawstride.co.za. You may also complain to the Information Regulator (South Africa) at inforegulator.org.za.