We want you and your dog happy with every order.
Damaged or incorrect items
If something arrives damaged or isn't what you ordered, we'll replace, exchange or refund it within 7 days of delivery. Email us with your order number and a photo and we'll sort it out.
Change of mind
Unopened, sealed items can be returned within 14 days of delivery for a refund or exchange; return delivery is for your account. For food safety we can't accept opened food back.
How to start a return
Contact us or email bruno@rawstride.co.za with your order number. Refunds are made to your original payment method once we've received the item.
RawStride is a trading name of Snout & Swagger (Pty) Ltd · Reg. 2022/740649/07