Terms & Conditions

Last updated: 14 November 2026

These terms apply when you use rawstride.co.za and buy from us. By placing an order you agree to them. They do not limit any rights you have under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002.

Who we are

Business: Snout & Swagger (Pty) Ltd, trading as RawStride
Registration number: 2022/740649/07
Address: 10 Waterbok Street, Woodland Hills, Bloemfontein, South Africa (also our address for legal notices)
Email: bruno@rawstride.co.za
Website: www.rawstride.co.za

Products

We sell frozen raw and dehydrated raw dog food. Feeding guidance, the dog plan tool and the progress tracker give general information only. They are not veterinary advice and do not diagnose or treat any condition. Raw feeding is not right for every dog or home; please read our feeding help and speak to your vet where relevant. Product photos are a guide; packaging may vary.

Orders

Your order is an offer to buy. A contract is formed when we confirm your order by email. We may decline or cancel an order, for example if an item is out of stock, if there is an obvious pricing error, or if we cannot deliver to your address. If we cancel after you have paid, we refund you in full.

Prices and payment

Prices are in South African Rand and include VAT where applicable. Delivery fees are shown at checkout before you pay. Payment is taken at checkout through our secure payment provider.

Delivery

We deliver within South Africa. Frozen raw is delivered to Western Cape addresses (the greater Cape Town area) only. Delivery times are estimates. See our delivery page for fees and details. Risk in the goods passes to you on delivery.

Returns and refunds

See our refund & returns policy. For food safety we cannot take back opened food. This does not affect your rights if goods are defective or not what you ordered.

Safe handling

Raw food must be stored and handled hygienically. Keep frozen products frozen until use, thaw in the fridge, and wash hands, bowls and surfaces after feeding.

Using the website

Content on this website belongs to us or our suppliers and may not be copied for commercial use without permission. We try to keep the website accurate and available but cannot promise it will always be error-free.

Liability

To the extent the law allows, we are not liable for indirect or consequential loss, and our liability for any order is limited to the amount you paid for it. Nothing in these terms excludes liability that cannot be excluded by law.

Complaints

Email bruno@rawstride.co.za and we will respond as soon as we can. If we cannot resolve it, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission.